In general

MAAY d.o.o. is the owner of the website www.fpp.hr, the General Terms and Conditions apply to all customers. Acceptance of the general terms and conditions is confirmed by the customer by registering and / or ordering the product. You can use the website www.fpp.hr exclusively for searching our online database, informing about products and the company, and for ordering the offered products. Use of our website for other purposes without the written consent of the owner is punishable and subject to the copyright law of the Republic of Croatia.

Orders via the website www.fpp.hr can only be made by adults.

Disclaim of responsibility

The website www.fpp.hr is not a substitute for medical advice / examination or pharmacy consultations. The information on the website www.fpp.hr must not be used to make a diagnosis. If you suspect certain symptoms, talk to your doctor or pharmacist. If you have any further questions on the use of this product, ask your doctor or pharmacist.

If there are web links that point from the website www.fpp.hr to another website and / or social network page, and that page is not owned by MAAY d.o.o. then it is not responsible for the content of these sites nor are these Terms of Use applicable to them.

By using the website www.fpp.hr, you are deemed to agree that neither www.fpp.hr nor MAAY d.o.o. will not be liable for any direct or indirect, material or non-material damage resulting from the interpretation of information from the website www.fpp.hr or the selection of products offered.

Product information

Information about the products offered on www.fpp.hr is taken from the declarations of individual products, internal product instructions or are taken from materials (brochures, leaflets, websites) edited either by company MAAY d.o.o. for its own products or by the manufacturer, importer or supplier of a particular third party product. Photos are taken from the manufacturer or supplier and do not necessarily have to be identical. We strive to provide as accurate and detailed information as possible about each product. We reserve the right to make errors in the description or photograph of a particular product. MAAY d.o.o. reserves the right to change information (including item prices and special offers) on the site without prior notice.

Before buying food supplement products, we recommend that you consult your doctor or pharmacist. According to the current law, medicines are not allowed to be sold in Croatia via the Internet. MAAY d.o.o. does not sell drugs or medical products. 

Prices

All prices on the website www.fpp.hr are expressed in HRK and Euro, and contain the calculated legal VAT rate in accordance with the prescribed applicable rates for certain types of items. In case the current price differs from the price published on the website www.fpp.hr, we will inform you about the change before sending the selected product. The prices on the website www.fpp.hr are intended exclusively for the end customer, so they are not for wholesale. 

Warranty and service conditions

If a particular item has a warranty or is subject to service conditions, this will be emphasized in the description of that item. The buyer is obliged to keep the warranty card and invoice for the duration of the warranty period. Only by presenting the invoice and the warranty certificate can the buyer exercise his rights.

 Complaints 

In accordance with article 72, paragraph 1. according to the Consumer Protection Act, the buyer has the right to unilaterally terminate the contract concluded at a distance within 14 calendar days from the date of delivery of the product, without stating the reasons. The buyer must notify MAAY d.o.o. in writing of his intention to terminate the contract and to our address, at its own expense in accordance with article 77.st.3. Consumer Protection Act, return to us a product that is in the original packaging and without visible signs of use. Within 14 days of receipt of the product, MAAY d.o.o. will refund the money paid for the product to the buyer’s account.

The buyer has the right to return the goods in the following cases:

• when delivered goods have not been ordered; or
• when delivered goods have a defect or damage.

Delivery

 MAAY d.o.o. will ship all orders within 1-3 business days, depending on current product availability. If we are unable to deliver the shipment to you within the specified time or at all, we will notify you. You can decide whether to cancel the order or wait for the ordered product to become available.

MAAY d.o.o. does not take responsibility in case of delay in delivery due to force majeure.

In order to ensure the best possible communication between you and the courier, we will also provide the courier with the contact phone number you provided when ordering.

Delivery within Croatia

For an order amount less than HRK 300.00, the delivery price is HRK 29.00. If otherwise, we will notify you by phone or email. For the amount of the order over 300.00 kn, delivery is free.

Payment on delivery by cash on delivery (surcharge 6.00 kn) and in case your delivery is free.

We deliver by courier delivery service.

Delivery outside Croatia

Delievery outside Croatia is charged as a separate cost. We deliver by courier delivery service.

Payment

You can make a payment in 3 ways:

• General payment slip to the bank account of the Company IBAN: HR6423600001102650501 Zagrebačka banka d.d.
• Cash – Cash on delivery (extra charge in the amount of HRK 6.00). If you choose the cash on delivery option, you will pay for the shipment in cash to the courier upon collection.

• Current account debit card – Debit MaterCard, Maestro, Visa Electron / Credit cards: MasterCard, Visa via Corvus Pay system.

The right to unilateral termination of the contract

 1.The buyer has the right, without giving reasons, to unilaterally terminate the contract concluded outside the business premises of MAAY d.o.o. or assembled remotely within 14 days.

2.The deadline for unilateral termination of the contract begins to run from the day when the buyer or a third party designated by the buyer, who is not a carrier, the goods that are the subject of the contract are handed over in possession.

3.If the customer ordered several pieces of goods to be delivered separately with one order, or if the goods are delivered in several pieces or several shipments, the deadline for unilateral termination of the contract begins from the day when the buyer or a third party designated by the buyer , which is not a carrier, handed over the last piece or the last shipment of goods.

4.If with MAAY d.o.o. agreed regular delivery of goods over a period of time, the deadline for unilateral termination of the contract begins to run from the day when the buyer or a third party designated by the buyer, other than the carrier, handed over possession of the first piece or first shipment of goods.

Manner of exercising the right to unilateral termination of the contract

The buyer is obliged to notify MAAY d.o.o. before the expiration of the 14-day period for unilateral termination of the contract on its decision to terminate the contract by means of the attached unilateral termination form or by any other unequivocal statement expressing its will to terminate the contract.

Form for unilateral termination of the contract

1.The buyer can unilaterally terminate the contract by filling out the form for unilateral termination or other unambiguous statement of termination and send it electronically to the address: info@fpp.hr. MAAY d.o.o. will, without delay, deliver to the buyer an acknowledgment of receipt of the statement of termination on a durable medium.

2.The buyer is obliged to send a statement on the termination of the contract before the expiration of the 14-day period for termination of the contract. The buyer is obliged to prove that he has exercised his right to unilateral termination of the contract in accordance with the above provisions of the Act.

3.If the buyer exercises his right to unilateral termination of the contract, the company MAAY d.o.o. and the buyer is not obliged to fulfill its obligations under the contract concluded outside the business premises and the contract concluded at a distance.

4.In the event of termination of the contract, each party is obliged to return to the other what it received under the contract.

Liabilities of MAAY d.o.o. in case of unilateral termination of the contract

1.If the buyer exercises his right to unilateral termination of the contract under article 72 of the Consumer Protection Act, the company MAAY d.o.o. will without delay, and no later than 14 days from the date of receipt of notification of the buyer’s decision to terminate the contract in accordance with article 74 of the Consumer Protection Act, return to the buyer everything he paid under the contract.

2.MAAY d.o.o. it is not obligatory to reimburse additional costs resulting from the customer’s explicit choice of mode of transport other than the cheapest type of standard transport offered by MAAY d.o.o.

3.In the case of a contract of sale, unless MAAY d.o.o. did not offer to take over the goods returned by the buyer, the company MAAY d.o.o. will refund the payment only after the goods are returned to him, ie, after the buyer submits proof that he sent the goods back to the address of MAAY d.o.o.

4.MAAY d.o.o. will refund all that the customer has paid under the contract in question using the same means of payment used by the buyer in the payment, unless the buyer expressly agrees to another means of payment without obligation to pay additional costs for such refund.

Obligations of the Buyer in case of unilateral termination of the contract

1.If MAAY d.o.o. did not offer that the goods returned by the buyer only take over, the buyer must return the goods without delay, and no later than 14 days from when, in accordance with article 74 of the Consumer Protection Act, notified MAAY d.o.o. about his decision to terminate the contract.

2.It is considered that the buyer has fulfilled his obligation on time if before the expiration of 14 days he sends the goods or hands them over to the company MAAY d.o.o., or to a person whom the company MAAY d.o.o. authorized to receive the goods.

3.The buyer must bear only the direct costs of returning the goods, unless MAAY d.o.o. agreed to bear those costs.

4.If, in the case of a contract concluded outside the business premises, the goods were delivered to the buyer’s home at the time of concluding the contract, MAAY d.o.o. will pick up the goods at his own expense if the goods, due to their nature, cannot be returned in the usual way by post.

5.The buyer is responsible for any impairment of the goods, which is the result of handling the goods, except that which was necessary to determine the nature, characteristics and functionality of the goods.

Written objection

1.MAAY d.o.o. allows the customer to submit a written complaint at its business premises, and will confirm its receipt in writing without delay.

2.In addition to the written complaint on its premises, MAAY d.o.o. allows the customer to file a written complaint through:

– mail to the address: MAAY d.o.o., Mlinovi 159a, 10000 Zagreb,

– via e-mail: info@fpp.hr

3.MAAY d.o.o. will respond in writing to the objections within 15 days from the date of receipt of the objection.