The web store www.fpp.hr is owned by MAAY d.o.o. from Zagreb, Croatia.

By ordering via www.fpp.hr you agree to the stated Terms and Conditions. They define the process of ordering, payment, delivery and return, or reclamation of products offered on our site.

The seller and supplier of the product www.fpp.hr is the company MAAY d.o.o., Mlinovi 159a, Zagreb, and the buyer is a visitor to the website who selects at least one product, fills in the electronic order form and sends it to the seller. All prices on the web shop www.fpp.hr are expressed in HRK and Euro and contain the calculated legal VAT rate. The transaction currency is the Croatian kuna (HRK) until the 31.12.2022. and from 01.01.2023. onwards the transaction currency is Euro. A fixed conversion rate of 1 euro = HRK 7.53450 is applied. The company is in VAT system. The prices on the web shop www.fpp.hr are intended exclusively for the customer, so they are not for wholesale. The web store is located in the Republic of Croatia – EU.

For orders less than 300 kn, delivery costs are 29 kn.

The web store is located in the Republic of Croatia.

Payment methods

The web store www.fpp.hr allows you to purchase selected products by one-time payment directly via the Internet, as follows:

• Current account debit card – Debit MaterCard, Maestro, Visa Electron
• Credit cards: MasterCard, Visa
• General payment slip or Internet banking
• Virman

1. CREDIT AND DEBIT CARDS

Mastercard®, Maestro®, Visa Electron, Visa, V Pay

When paying on our web store, use CorvusPay – an advanced system for secure acceptance of payment cards via the Internet.

2. INTERNET BANKING AND GENERAL PAYMENT

When choosing this method of payment, you will receive an offer to your email address with all the information required for payment, including the account number to which you need to pay the value of the order. You can make a payment using internet banking or the way you normally pay your bills – via bank, post office, Fina or similar.

We receive payments to the giro account of Zagrebačka banka.

Account number: 2360000-1102650501

IBAN: HR6423600001102650501 Zagrebačka banka d.d.

3. VIRMAN

If you are a legal entity, you can make a payment by bank transfer to the company’s giro account number.

Online payment security statement

When paying on our web store, use CorvusPay – an advanced system for secure acceptance of payment cards via the Internet.

CorvusPay ensures the complete confidentiality of your card data from the moment you enter it in the CorvusPay payment form. Payment information is transmitted encrypted from your web browser to the bank that issued your card. Our store never comes into contact with complete information about your payment card. Also, data is inaccessible even to CorvusPay system employees. The isolated core independently transmits and manages sensitive data, keeping it completely secure.

The form for entering payment data is provided with the SSL transport code of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all the requirements related to the security of online payments prescribed by leading card brands, ie operates in accordance with the standard – PCI DSS Level 1 – the highest security standard of the payment card industry. When paying with cards included in the 3-D Secure program, your bank, in addition to the validity of the card itself, additionally confirms your identity with a token or password.

Corvus Info considers all collected information to be a bank secret and treats it accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely secure, and its privacy is guaranteed by state-of-the-art security mechanisms. Only the data necessary to perform the work in accordance with the prescribed demanding procedures for online payment are collected.

The security controls and operating procedures applied to our infrastructure ensure the current reliability of the CorvusPay system. In addition, by maintaining strict access control, regular security monitoring and in-depth checks to prevent network vulnerabilities, and planned implementation of information security provisions, they permanently maintain and improve the level of system security by protecting your card data.

Currency statement

All prices on the web shop www.fpp.hr are expressed in HRK and Euro and contain the calculated legal VAT rate. The transaction currency is the Croatian kuna (HRK) until the 31.12.2022. and from 01.01.2023. onwards the transaction currency is Euro. A fixed conversion rate of 1 euro = HRK 7.53450 is applied. The company is in VAT system.

Delivery

MAAY d.o.o. will ship all orders within 1-3 business days, depending on current product availability. If we are unable to deliver the shipment to you within the specified time or at all, we will notify you. You can decide whether to cancel the order or wait for the ordered product to become available.

MAAY d.o.o. does not take responsibility in case of delay in delivery due to force majeure.

In order to ensure the best possible communication between you and the courier, we will also provide the courier with the contact phone number you provided when ordering.

Delivery within Croatia

For an order amount less than HRK 300.00, the price of delivery within the Republic of Croatia is HRK 29.00. If different, we will notify you by email. For the amount of the order above HRK 300.00, the customer has the right to choose free delivery, otherwise the delivery price will be charged in the amount of HRK 29.00 or in accordance with the communication with the customer.

Payment on delivery by cash on delivery (surcharge 6.00 kn) and in case your delivery is free.

We deliver by courier delivery service.

Delivery outside Croatia

Delivery outside Croatia is charged as a separate cost. We deliver by courier delivery service.